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ACCOUNT HELP

Can't sign in to your NCCA Account

If you can't sign in to your NCCA Account, CAI, APS, or Learn Online, follow the instructions for help getting back in to your account.

Step 1

First try to sign in with Google or Facebook. If you have an account with them you will not need a separate password for our website.

Google and facebook both use something that is called a signal sign-on method. The security protocols at these companies are very high and using them to login to our website is more secure than using a username and password.

Step 2

Click here to reset your session and logout of all our websites sessions that may be open.

Resetting your session can fix some issues because our websites use a token that is shared across the APS, Learn Online and NCCA websites. Sometimes it is necessary to clear out this token and sign in again if you are having issues.

Step 3

Click here to reset your password. Press "forgot password" after trying your password.

To reset your password you will first need to try signing in, then the system will ask you if you forgot your password. Once you click the forgot password button you can enter your email address and the system will send you a link to reset your password.

Step 4

Click here to login.

Once you sign in to this website, you will be able to login to your other accounts automatically if you have an account with the APS, Learn Online, and SACC websites.

Step 5

Please let us know if you still need help.

If you are not sure what email address we have on file or if all the methods above have failed, please contact us to gain access to your account. If you need to change your email address we have on file please click here.

Other solutions

If you run into another issue not listed above please follow these suggestions.

You do not have permission to view this page.

If you receive the message above, this means that our login system did not connect your login to our member or CAI permission. This means you will need to logout and try again or email support to get this issue fixed.

More solutions coming soon...

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